GhostNot for Healthcare Providers
Every empty chair is a patient who didn't get care.
Patient no-shows cost U.S. healthcare $150B annually. GhostNot reduces missed appointments by adding a small, refundable patient commitment to the scheduling process.
A single missed appointment doesn't just cost your practice revenue — it cascades. The patient who no-showed doesn't get treated. The patient on the waitlist doesn't get their slot. Your staff prepared paperwork and a room for nobody. GhostNot adds a refundable commitment deposit to your scheduling flow. Patients who attend their appointments get fully refunded. Those who miss without notice forfeit a small amount that compensates your practice for the wasted resources. The commitment itself is the intervention — patients who stake even a modest sum are dramatically more likely to show up.
23%
Avg. patient no-show rate in U.S. healthcare*
$150B
Annual U.S. healthcare no-show cost (AMA)*
3 min
Setup time to protect your schedule
* Based on published industry research and commitment device studies
Built for how healthcare providers work
Appointment-type flexibility
Configure different commitment levels for new patient visits, follow-ups, specialist referrals, and procedures. New patient appointments — which have the highest no-show rates in most practices — can carry a higher stake, while quick follow-ups stay minimal.
Waitlist backfill automation
When a patient cancels outside the allowed window, GhostNot can automatically flag the slot for waitlist patients. Combined with the no-show reduction, your practice runs at higher utilization without overbooking — the strategy most clinics use today that creates its own problems.
Patient commitment, not patient data
GhostNot operates entirely outside your clinical systems. It processes a financial commitment and verifies appointment attendance. No diagnoses, medical records, chart notes, or protected health information are collected, stored, or transmitted by GhostNot at any point.
Practice-wide analytics
Track no-show rates by provider, appointment type, day of week, and time slot. Identify patterns — maybe Tuesday afternoons have a 35% no-show rate while Monday mornings are at 5% — and use data to optimize your scheduling template and commitment levels.
How it works
Set your stake
Choose how much requesters commit when booking your time.
Share your link
Send your GhostNot booking link or embed the widget on your site.
Get paid for no-shows
Show up = refunded. No-show = you get compensated. Automatic.
Frequently asked questions
Is this approach appropriate for a healthcare setting?
Commitment-based scheduling is already used by healthcare systems worldwide. Many practices charge no-show fees after the fact — GhostNot simply moves that commitment to booking time, where it actually prevents the no-show rather than penalizing it afterward. The stake is fully refundable upon attendance, so patients who show up are never charged. The design reduces overbooking and long wait times, which improves the patient experience overall.
What about patients who face financial barriers?
You have full control over stake amounts and can set them as low as $5 — or waive them entirely for specific patients. Many practices exempt patients on Medicaid or financial assistance programs. The goal is behavior change, not revenue generation, so even a token commitment amount is effective at improving attendance rates.
Does GhostNot handle any patient health information?
No. GhostNot processes only the financial commitment and appointment attendance status. It does not integrate with your EHR, does not receive clinical data, and does not store any information about the nature of the appointment. The system operates as a standalone scheduling commitment layer entirely separate from clinical systems.
How does this integrate with our existing patient portal and scheduling system?
GhostNot adds a commitment step to your existing booking flow via an embeddable widget. Patients schedule through your current portal or phone system as usual, then complete the GhostNot commitment as an additional step. It does not replace your scheduling software — it augments it with a proven attendance-improvement mechanism.
Ready to stop losing time to no-shows?
Join healthcare providers who are taking back control of their calendars with GhostNot.
Join the waitlist